Frequently Asked Questions

Depending if we have that design in our studio left over as extra, we will try our best to accommodate your requests to see a specific design. We are working to create samples on demand shortly, you can order a sample pack here.

All sample packs are sent the same or next day of receipt; all our sample packs are sent priority mail meaning they should arrive within 2-4 business days.

The design fee is $150.

20% deposit of the order is required to commence the project.

If your custom order spans over three months, we will need to invoice 50% of the custom order total.

After purchasing your order and before printing we will email you a design proof. The design proof will have been reviewed by a Paperlust design associate who will have double check your design to make sure it’s perfect.

If any mistakes or design concerns are identified we’ll contact you immediately before going ahead with the print.

Premium envelopes: 

When you purchase any invitation card, thank you card, or rsvp card you have the choice of free premium white envelopes, or selecting from our range of premium coloured envelopes at small additional cost.

Postal addressing: 

Make life easier and have Paperlust print recipient postal addresses on your envelopes. Simply select recipient addressing during the customise envelope page and after checkout you will be able to upload you contact names and addresses, which we will print directly on your envelopes. After checkout you can upload your contact names and addresses, and we’ll print them directly on your envelopes.

If you need to make a change to your order please contact us immediately at help@paperlust.co. Changes cannot be made once your order has gone to print.

Yes - for our digital print designs, for a small fee of $0.30 per invitation we can customise this for you after checkout. You will just need to send us an excel with the names you would like to include, we are currently working to build this function into our design tool and should be ready shortly.

Minor tweaks and requests are welcomed by our creative team. However, we can’t completely change the design for you that will attract a custom design fee, we can resize elements for you, make the design text fit in symmetry, change the font, change colours for you, change foil colours, adjust elements that will be printed in letterpress, and add more text content.

We want you to be 100% happy with your order. All Paperlust orders are triple checked for quality assurance but if you are not 100% happy with the quality of your order contact us and we’ll be happy to help you by reprinting, issuing credit or refunding you.

If you are not happy with your customised stationery because the wrong text was supplied, or there was a misspelt word supplied, we’ll happily help you fix it and share the cost of reprinting with you. Unfortunately we do not offer refunds or reprints for change of mind relating to print type or paper selection.

Simply click here to go to our help center page and learn how to do things on our website, fix a problem, and get answers to your questions. 

24hrs, 7 days per week -  help@paperlust.co

Mon - Fri, 9am to 9pm

You Rock! By ordering your stationary through Paperlust you have chosen the very best in local independent design. Your orders support our community of very talented local Australian & New Zealand independent creatives. So on behalf of all our amazing and talented artists we salute you! xx The PL Creative Community

Custom printed stationery production timelines

Each print type has a different process timeline from the date of approval. Our maximum expected delivery times for invitations and cards from day of proof approval are currently:

If your order is a mix of print types, please use the longer of the delivery timelines as all products will be dispatched together unless detailed by our customer service team.

Before going to print a design proof will be sent to you to review and approve. If you selected postal address printing on envelopes, your order will not be sent to print until all required mailing addresses have been uploaded and confirmed by you.

If an unexpected delay is encountered our customer support team will notify you as soon as possible.

Signage production timelines

Our signage options have the current expected production times:

Digitally printed foamboard: 3-5 working days

Vinyl Foil foamboard: 5-7 working days

All Acrylic boards: 10-12 working days.

Unfortunately we cannot expedite signage orders.

At Paperlust, we only print happiness. 

All Paperlust orders are triple-checked for quality assurance to ensure everything is top-notch before we ship them to you. If receiving our goods doesn’t spark joy or if you are not 100% happy with the outcome of your order, contact us within 30 days of dispatch, and we will help to fix them for you, no exception.

How to claim

Contact our customer service to claim upon Paperlust Print Happiness Guarantee. Specify the reason for the return request in your message and indicate any preference for replacement as follows:

- exchanging for an identical item

- selecting an alternate paper or print option of similar value

- account credit

- or a refund. 

Item Exchange

Exchange is guaranteed for all orders. If the items you receive fall under your expectation, simply contact us, and we will be happy to discuss other options with you. In some cases where exchanging for an identical item doesn’t solve your issue, we will offer an alternative paper or print option of similar value that produces a better outcome.

Damaged/Defective Items

At Paperlust, we prioritize quality over others. If the items you received appear to be damaged or defective, contact our customer service within 30 days of dispatch. To ensure you have our fastest response, please attach digital photos of the defective item to your email. Our customer service representatives will contact you by email, or call if we got things to clarify.

Exclusion to the Guarantee

After you place your order, a design proof will be sent from our design team. At this stage, you must review all text supplied, including names, addresses and times, and then approve it for print. If you are not happy with your customised stationery because a wrong text was supplied or there was a misspelled word supplied, we’ll happily help you fix it and share the cost of reprinting with you.

We're on our way to launch a new feature for this, but for now, you can put everything you need in the shopping cart, add the discount code on our cart page and then checkout.

You can also write a message to our designers in the Special request section for the items you want to hold, e.g "We don't need it until Feb 2022".

In the design proof email, there should be a link that will redirect you to our Design Approval page. After making sure you're logged in, click 'Request Change' to enable our feedback system. Simply leave a comment on each item you want to hold (e.g: Please hold printing until Dec 21) and press 'Submit My Feedback'.

You can simply log in to your Paperlust account and go to the Design Approval page under "My Order" tab. You should be able to either request change or approve them to print. If for some reason all the buttons are greyed out, just ping our customer service on our Live chat or send us an email. 

Yes absolutely, however, this will attract an additional fee for each additional shipment for shipping and handling of AUD$15 for shipping and handling for AU customers, and US$30 for international customers.

As long as you like, you can even order thankyou cards well before an event and have them printed after the event.

Absolutely. Send your details of what you would like printed as well as an image of your design and we can quote this up for you on our custom order page.

Printing costs are setup on volume, the more printed the better the price gets due to setup fees and charges

Paperlust delivers free of charge to Australia using Startrack's Premium next day* service in Australia. 

Free worldwide express shipping for orders over $300 USD

Paperlust also has free express worldwide shipping to all countries including the USA, Canada, New Zealand, the UK and Europe via DHL for all orders over $300 USD and arrives in 2-4 business days.

Please note that for UK, Canada and Europe customers you are responsible for any local duties, tariffs, taxes or fees payable on delivery

All deliveries must be to a physical address, not a P.O. box. Your order will be delivered between Mon - Fri, 9am - 5pm and for your peace of mind may need to be signed for, so please provide a home or workplace address that works best during these hours.

Any special delivery notes such as authority to leave at the door can be authorised on the Payment page of the checkout flow, please note Paperlust does not take responsibility for lost or damaged packages that have been left with authority to leave at the doorstep.

*Next day deliveries in Metro areas only. Please allow for additional time for rural or regional orders. 

During your checkout process you can ‘Request additional cards in this set’ and specify out the additional cards that you would like to include also with your order. To get an idea for pricing on these cards, they will be the same price as the invitation or rsvp card, depending on the size that you want.

Yes, you can comfortably fit up to 5 digital cards in an envelope, and we recommend no more than 3-4 for the thicker foil and letterpress stocks.

Our designers have selected the best fonts for their design to work with, however if you have a special font in mind, please submit a ‘special request’ and our designer will assist you after checkout. We are working to integrate Adobe Typekit at this time with our development team to give access to a full range of fonts for each design.

Thank you for the kind comments! It is likely that this design is in the queue to be uploaded into our system, or it was a custom order for another client, either way please take a screenshot of this design as we are likely to have it in our system and we can customise this for you. Head over to our custom order page to make this request.

We encourage you to print your digital proof to sense how accurately the on-screen colours, images, and text will match the print version of your design.

Keep in mind that a picture on your computer screen has light shining through it from your monitor. That same image printed on paper is likely to appear a bit darker. Some colours that look great on your screen may not reproduce well with ink on paper. Very bright and intense colours, especially neons, will print with less detail than they had on your monitor.

Although your home printer is not going to be an exact match for the printers we use, a printed version of your digital proof will give you a much better idea of what to expect.